A Senior Teller 1 monitors branch service operations in a small or medium size branch by assisting and training less experienced tellers, overseeing the vault and being responsible for branch cash levels, plus preparing required operational and regulatory reports. These duties will coincide with the responsibility of performing customer transactions on the teller line.
Essential Responsibilities:
- Routinely perform transactions on service line to provide quality customer service and a positive banking experience by handling financial transactions (i.e. cashing checks, handling deposits/withdrawals, etc.) with a professional attitude
- Actively listen for potential sales opportunities to promote specific bank products and services, and refers customers accordingly
- Conduct customer transactions with accuracy and prepare daily balancing within established operational standards
- Oversee and provide guidance to tellers during daily branch service operations to ensure good customer service and adherence to bank procedures
- Balance branch cash and monitor cash levels, order cash from or ship cash to The Federal Reserve when necessary
- Prepare required regulatory, internal and operational reports
- Participate with audits of key branch functions
- May perform duties of a Customer Service Representative as needed
- Maintain knowledge of daily ATM balancing and maintenance, if applicable
- Perform other duties as assigned or directed
- Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely fashion
Education, Training and Requirements:
- High School Diploma or GED required
- Internal product and services knowledge
- All applicants must be 18 years of age or older
- Travel is required to surrounding branches as needed
Skills:
- Accurate and proficient math
- Documentation skills with attention to detail
- Excellent interpersonal and communications skills
- Clear thinking and ability to stay focused
- Thorough knowledge of Bank products
- Demonstrated leadership qualities
- Must be able to consistently demonstrate the Company’s core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility
Experience:
- Three (3) years of teller experience is normally required
Teller
Full-time | Hinesburg (Req 6798)
Responsibilities:A Teller is responsible to create and deliver a positive customer experience while conducting financial transactions. This position requires an individual with a positive attitude, who is a team player, and who is able to actively listen for customer financial needs in order to refer them to the appropriate bank product or bank representative. A Teller must be able to adapt well to the changing workplace environment such as customer service complaints; maintain the security of customer information; prioritize items of significance; and maintain responsibility for assigned cash drawer.
Essential Responsibilities:
- Provide quality customer service and a positive banking experience by handling financial transactions (i.e. cashing checks, handling deposits/withdrawals, etc.) with a professional attitude
- Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly
- Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines
- Ability to understand direction and adhere to established policies and procedures
- Other related duties as assigned or directed
- Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner
Education, Training and Requirements:
- High School Diploma or GED Required
- All applicants must be 18 years of age or older
- Travel is required to surrounding branches as needed
Skills:
- Basic math and computer skills
- Documentation skills with attention to detail
- Professional and friendly interpersonal and communication skills
- Clear thinking and ability to stay focused
- Must be able to consistently demonstrate the Company’s core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility
Experience:
- Prior customer service skills preferred
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