Cyclewise, Inc. – Middlebury, VT
Full‑Time • On‑Site • Leadership Role

Cyclewise Inc., Vermont’s Premium Powersports dealership, is seeking a highly organized, customer‑service‑driven Powersports Service Manager to lead our Service Department. This role is perfect for someone who knows how to create a predictable, professional, and rider‑focused service experience while confidently and clearly managing staff, workflow, and performance metrics.

If you’re driven by purpose, fueled by passion, energized by people, and motivated by building a high‑performing service team, you’ll feel right at home here.

Responsibilities

• Lead and manage daily operations of the Service Department
• Deliver exceptional customer service from intake through delivery
• Communicate clearly with customers regarding diagnostics, timelines, and repair recommendations
• Maintain an organized, efficient workflow for technicians and service writers
• Oversee scheduling, warranty, repair orders, and service bulletins and documentation
• Coordinate with the Parts Department to ensure timely parts availability
• Monitor and report on key service metrics, including:
  • Technician efficiency and productivity
  • Estimate and repair order accuracy
  • Workflow timeliness and on-time job completion
  • Proficiency metrics tied to accuracy, consistency, and process compliance
• Use performance data to improve department operations and customer experience
• Drive service sales and upsell opportunities by identifying repair and maintenance needs such as oil changes, tire services, transmissions, suspensions, brakes,
• Train, support, and coach service staff to uphold dealership standards
• Ensure compliance with safety procedures and Cyclewise quality expectations

Qualifications

• Strong background in service management within powersports or automotive environments.
• Knowledge of diagnostic tools and repair procedures, with the ability to troubleshoot complex mechanical issues effectively.
• Excellent customer service skills, with the ability to build lasting client relationships through clear communication and technical expertise.
• Experience with service writing and estimating software to accurately assess repair needs and costs.
• Strong sales acumen, with the ability to confidently upsell services while maintaining honesty and integrity.
• Strong leadership skills, capable of motivating a team and driving departmental performance with a calm, solution-oriented approach
• Organized and process driven

What We Offer

• Competitive compensation plus performance bonuses
• IRA contribution with employer match
• Healthcare contribution
• Paid Vacation time
• Paid personal time
• Paid holidays throughout the year
• Supportive, community‑driven dealership culture
• Partial uniforms provided to maintain a professional appearance
• Opportunities for training
• Employee discounts
• A chance to work with a passionate team and loyal riding community

Embark on a rewarding career where your technical expertise meets energetic leadership. We’re committed to supporting your growth in the exciting world of powersports — apply today to join our passionate team.

How to Apply

Email it directly to:
 Tamara@cyclewisevt.com or call 802-388-0669 and ask for Tamara