Addison Housing Works

Property Manager (MHC)

Job Description

Job Identification:

Position Title: Property Manager, Manufactured Housing Communities

Date Analyzed: July 18, 2024

Department: Property Management Division/MHCs

Position Status: Full Time

Reports to: Director of Property Management

Supervises: N/A

SUMMARY OF POSITION:

• Under the supervision of the Director of Property Management, the Property Manager (Mobile Home Communities) is responsible for the day-to-day management of AHW’s mobile home park portfolio, including effective marketing, tenant relations, rent collection, lease enforcement, evictions, maintaining full occupancy.
• The Property Manager (MHC) serves as the primary contact for AHW residents experiencing issues or conflict or in need of support, and for those not in compliance with their lease.
• The Property Manager stays current on developments and trends in mobile home park management, housing retention, and resident relations.
• The Property Manager is a part of our larger Property Management Division Team and will be cross trained to provide property management with the Apartment Management Division Portfolio. Working as a Property Management Division, AHW property management division will collaborate on best practices for the day-to-day management of AHW properties.

PRINCIPAL DUTIES

• Responsible for total mobile home park occupancy, including marketing, applicant interviews, and leasing.
• When needed to fill vacant lots, the Property Manager will pursue a variety of marketing efforts, including print advertising, social media, fliers, mailings—all in compliance with Fair Housing Marketing Plan.
• Respond to requests for information regarding AHW mobile home parks
• Ensure that vacant lots are filled in a timely fashion, including coordinating with the Administrative Assistant to:

o Accept & process applications

o Assist applicants in completing applications,

o Clearly communicate application process

o Conduct applicant interviews (if necessary)

· Prepare move-in packet (lease documents and lease up package) and perform lease up

• Coordinate and facilitate the move out process, including: schedule move-out inspections, send move out instructions to tenant, schedule move out; compose and send security deposit letter.
• Conduct appeals as needed.

• Manage tenant relations: respond to telephone, email and in-person inquiries and complaints from tenants, addressing and resolving issues in a direct and positive fashion.
• Ensure that residents receive professional support and guidance, including referrals to social services as required, and that communications are timely, effective, positive and direct.
• In conjunction with the Director of Property Management and the Apartment Management Division, work to plan and implement programs or activities cross collaboratively that are designed to build community in AHW properties or to increase resident satisfaction.
• Plans and disseminates reminders and other information to AWH residents.

• Responsible for enforcing the terms of rental agreements, responding to instances of lease infractions and working with residents toward resolution.
• Conduct park inspections on a regular basis; conduct annual inspection.
• Responsible for rent collection: following up on instances of late payment, working to develop payment plans, resolving delinquencies, and supporting housing stability.
• Pursue forwarding addresses and collection of past due amounts; file small claim suit as needed.
• With the Director of Property Management, manage evictions when necessary, coordinating with attorneys or other agencies as needed, responsible for all legal notices regarding late rent or lease infractions.

· Maintain all tenant files in Yardi and hard copy according to AHW’s property management handbook & document retention and destruction policies.

· Maintain working knowledge of MHC affordability restrictions and ensure lots are leased according to permanent affordability covenants; complete VHCB reporting as requested.

· Maintain basic working knowledge of VT Mobile Home Park Statute and Landlord Tenant Law, especially as it pertains to collections and evictions, notice requirements, etc.

• Prepare mobile home park tax statements and ensure timely mailing.
• Produce landlord certificates for mobile home park residents, and ensure timely mailing.

• Coordinate with Maintenance Team to refer maintenance issues to the appropriate channels and communicate with residents to that effect.
• Maintain vendor relationships for plow and trash services, and conduct biannual plow and trash bidding process.
• In conjunction with the Finance Director and the Director of Property Management, participate in the development of annual park budgets, including rent setting.
• Work to maintain and strengthen AHW relationship with local human service providers, and to successfully implement agency collaborations.
• Coordinate with our AMD property management to support and be back up for AMD property management team members.

• Interacts with the general public and residents in a professional, respectful and courteous manner.
• Represent AWH and its interests to residents and the general public.
• Other responsibilities as assigned by the Executive Director and/or Director of Property Management.

TERMS OF EMPLOYMENT:

The position of Property Manager (MHC) is a full-time, exempt position, which includes health insurance, paid time off and holidays. This position is supervised by the Director of Property Management.

ATTRIBUTES REQUIRED:

• Effective communicator: Must convey the purpose of the organization well at all times. **Must be able to clearly and respectfully articulate problems, concerns, and potential solutions.**
• Ability to Handle Adversity and Resolve Conflicts: Must be able to endure stressful resident situations and resolve same through sympathetic and fair action maintaining a degree of detachment necessary to protect portfolio resources. Must have strong ability to maintain cooperative and effective relationships.
• Team Player: Must function well in a small office and be cooperative with and supportive of coworkers. Must be able coordinate and execute tasks shared by coworkers in a processing chain so as to engender efficient teamwork.

SKILLS REQUIRED:

• Writing and verbal skills: Must have excellent ability to communicate in writing and verbally with a broad array of parties whose interests often differ and conflict. Sensitivity to audience, clarity, brevity and ability to articulate what is needed are necessary.
• Technical skills: Must have proficiency in computer word processing, spreadsheet (especially Excel) and database programs (experience with Classic & other property management software a plus). Must be comfortable with office equipment including copier, fax, computers, etc.

PHYSICAL QUALIFICATIONS:

Must be able to climb at least two successive flights of stairs, lift and carry packages of the size and weight typical of office deliveries and on occasion 40 lbs. or more, and perform tasks at a computer workstation for an eight-hour workday, five days a week.

PRIOR EDUCATION/EXPERIENCE:

Bachelor’s degree preferred, or an equivalent combination of education and experience.

Must have reliable vehicle, valid driver’s license, and provide certificate of insurance.

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Addison County, VT (Preferred)

Ability to Relocate:

• Addison County, VT: Relocate before starting work (Required)

Work Location: In person